Terms of Trade

AJ Imports Pty Ltd is a wholesale company.

We only distribute to homewares, kitchenware and gift retail stores who have a registered ABN.

We do not deal with any public sales.

Unless prior arrangements have been made all orders are on a proforma basis until further notice. If a customer would like to open a credit account a credit application form must be submitted before the account is opened and when a credit check has been finalised. Credit account terms are strictly 30 days net from invoice date and credit limits will apply. Supply will stop if your account reaches beyond the specified credit limit and no further stock will be supplied until the account is paid in full.

AJ Imports retains the rights to repossess any goods sold until full payment is made. In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commissions on collection of the additional costs and including all legal demand costs.

If your account is inactive for more that two years, we require a new credit application form to be re-submitted.

Change of Ownership: If a store has changed ownership the new owner will be placed on a proforma basis until a new completed credit application form is submitted and reviewed.

Pricing:

All prices quoted on this website are wholesale prices excluding GST. Once an order is confirmed the GST will be added onto the proforma invoice sent to the customer for payment.

Freight will be calculated and added to the proforma invoice after an order is placed and packed for delivery.

We reserve the right to change prices without prior notice due to unforeseen circumstance that occur from overseas charges and exchange rates.

Minimum Order Requirements:

Minimum order spend is $450.00 excluding GST plus freight. An additional 10% discount applies to all orders for items that are not a net price. We will not accept or process any orders below the the value of $450.00 ex GST.

Proforma Orders:

If an order is sent to us via our website, we will consider the order confirmed and the order will be packed to obtain an accurate freight charge. Proforma orders will be cancelled from our system if payment or no contact is made within 7 days of emailing the proforma invoice.

Cancellation of Orders:

Must be made in writing to sales@ajimports.com.au as soon as possible or a re-stocking fee may apply if cancellation has been made when order has been packed and ready for dispatch.

Freight Charges and Deliveries:

To provide you with the most accurate shipping cost, we calculate the freight charges after your order is packed and ready for dispatch. This method allows us to base the freight cost on the actual weight, dimensions of the packaged items and delivery address. Ensuring you are only charged for the exact shipping requirements of your order.

Here’s a brief overview of our process:

1. Order Preparation: Once your order is received via our website or through the field folio platform, we consider the order legally confirmed for us to proceed with packing and dispatch. Our team then carefully prepares and packs your items to ensure they are secure for transportation. If your order is large in size it will be sent on a skid or pallet to minimise breakages during transit.
2. Freight Calculation: After packing, we measure the weight and dimensions of the package. Based on this information, we calculate the most accurate and cost-effective freight charges.
3. Notification: You will then be emailed a proforma invoice with the total amount of your order and shipping cost plus GST.
4. Dispatch: Once payment is received in our account, we will proceed with dispatching your order.

This approach ensures transparency and fairness, as you are charged based on the actual shipping requirements. If you have any questions or need further clarification, please do not hesitate to contact our customer service team.

Cost of freight is what AJ Imports is charged from the transport company. We do not make any additional profit from freight.

Please make sure the correct delivery address is provided before confirming your orders. We will not take any responsibility for incorrect addresses provided and a re-delivery cost will be charged if the incorrect address has been given prior to dispatch.

Please note we do not deliver to Po Box addresses.

Returns and Claims

A credit claim must be made within 7 days of receipt of goods for any damages or short deliveries. We encourage customers to check their whole order upon arrival. Please email us your company name and invoice number as well as any images of the damaged goods to sales@ajimports.com.au

Any returned stock will not be credited or accepted if the item has been used or not returned in its original packaging or condition. No items will be credited or replaced unless they are returned to us to be inspected before a final decision is made.

If a proforma order has been paid for and the goods have been dispatched, we will not accept any returns of goods if you have changed your mind and no longer require the order. We are not legally obligated to offer an exchange, credit or refund if you simply change your mind or find the products cheaper elsewhere.

Payment Methods: 

Credit card (Master and Visa only) No surcharges apply.

Direct Deposit- Details are found on the bottom of our invoice.

Refusal of Supply:

AJ Imports reserves the right to refuse supply if customer does not comply with our company policies.